Description
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
We are seeking a Forward Deployed Software Engineer who excels at both deep technical problemsolving and highimpact customer interaction. This hybrid role blends advanced embedded engineering with developerfacing responsibilities, serving as the technical bridge between our internal teams, partner ecosystem, and enterprise customers.
You will act as the senior technical lead for customizing and extending our embedded platform—owning integrations, APIdriven experiences, applicationlayer enhancements, and customer solution delivery. This role includes hands-on development work across Python, React, AWS, and Django, as well as direct collaboration with customers, partners, and indirect channel teams to ensure successful adoption of our platform.
Responsibilities
Customer Collaboration & Developer Relations
Serve as the primary technical interface for customers, partners, and indirect channel teams.
Host technical discussions, requirementgathering sessions, and architecture reviews directly with customers.
Provide developer support, guidance, and best practices for integration and implementation.
Represent the embedded team in developerfacing demos, product enablement, and partner technical workshops.
Translate customer needs into actionable engineering tasks, ensuring platform capabilities align with business goals.
Platform Customization & Embedded Engineering
Lead the design and implementation of custom features, enhancements, and integrations across our platform.
Develop applicationlayer components and service extensions using Python, Django, and RESTbased APIs.
Build and integrate customerfacing portal/UI components in React.
Leverage AWS services to build scalable, cloud-backed integrations.
Architecture, API & Systems Integration
Own the documentation and development of APIs, SDKs, and interface design documents (IDDs).
Ensure seamless integration between ondevice components, microservices, and customer systems.
Technical Troubleshooting & Tier3 Support
Diagnose and resolve complex issues.
Provide seniorlevel technical escalation support for customers and internal teams.
Lead rootcause analysis and drive longterm corrective improvements across the platform.
Project Delivery & Leadership
Lead customerspecific development initiatives from ideation through deployment.
Own timelines, deliverables, and technical direction for customization projects.
Mentor junior engineers and influence crossteam engineering best practices.
Requirements
- Bachelor's Degree in Computer related discipline or equivalent work experience
- 7 years of experience in Related field or the equivalent combination of education and experience.
- Expertise in Python, with experience building backend services or integration layers (Django strongly preferred).
- Proficiency in React for developing customerfacing interfaces or partner tools.
- Experience with AWS (Lambda, API Gateway, S3, CloudWatch, IAM, or related services).
- Strong experience with embedded systems development.
- Experience with API design, interface documentation, and integration workflows.
- Excellent communication skills with the ability to convey complex technical concepts to diverse audiences, including customers and indirect channel partners.
- Proven success in customer-facing engineering, developer support, or solutions engineering roles.
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or related field.
- Scrum (Software Development) - Preferred
- Scalability - Preferred
- CI/CD - Preferred
