Description

Overview

Lockport Town and Country Club is a private member-owned club.  Established in 1902, Lockport Town and Country Club is Lockport's premier family-oriented private club.  The club features an outstanding 6,500-yard golf course playing over rolling terrain, with tree-lined fairways, well-placed bunkers, and water hazards.  The club has hosted numerous local and state championship events. 

The clubhouse offers both casual and fine dining, and the spacious ballroom provides an elegant setting for member events, private parties, and business functions.  Other amenities include a warm-up area, Olympic-size swimming pool, and on going imprevment projects.

The club has 400 members, including 270 golf members, and plays approximately 18,000 annual rounds.

Experience Required

• A minimum of 3-5+ years of management experience in a private club or a comparable hospitality setting.

 

• Proven Food & Beverage leadership with the ability to uphold quality, service, and operational standards.

 

• Demonstrated success in managing complex operations and collaborating effectively with multiple department heads.

 

• Strong leadership, organizational, and interpersonal capabilities.

 

• Proven experience in budgeting, forecasting, business planning, and financial reporting.

 

• A track record of maintaining high standards within a member-focused environment.

 

• A hands-on, visible management approach with a consistent on-site presence.

 

• A strong understanding of private club culture and member expectations.

Essential Responsibilities

• Ensures Club operations are providing a first-class level of service for the best member/guest experience possible. Represents the Club in a positive, professional, and exuberant fashion at all times.

 

• Serves as chief operating officer and oversees all aspects of the Club. This includes the relationship with its Board of Directors, members, guests, and our team. The GM/COO is responsible for providing Club leadership to achieve overall performance expectations and objectives to meet the Club's vision and goals set by the Board of Directors.

 

• Hires, manages and develops department heads according to Club guidelines, including the food and beverage manager, executive chef, golf course superintendent, head golf professional, and all other department heads. Our COO will meet with department heads on a regular basis to ensure departments are performing to stated goals.  Mentors and monitors our team to ensure exceptional member/guest service that rivals any club in our district.

 

• Accountable for developing and managing the Club's budget; monitors revenues and expenses of the Club and generates monthly revenue reports; effectively manages and ensures that the daily financial needs for the Club are timely met.

 

• Ensures all Human Resources, payroll, administrative and reporting requirements set by the Club are completed timely and accurately. Enforces comprehensive safety programs for team, members, and guests in compliance with local, state, and federal laws.

 

• Ensures proper billing/invoicing of all Club memberships, activities and functions; monitors accounts receivables to ensure collection of payments. Negotiates agreements with suppliers. Manages compliance with the terms of purchasing agreements and vendor contracts. Consistently ensures that the Club is operated in accordance with all applicable local, state, and federal laws.

 

• Develops Club marketing plan and oversees the implementation of the plan on regular basis.

 

• Responds to the needs of the membership. Responsible for program development and addressing general customer service requests.

 

• Develops, maintains, and disseminates a basic management philosophy to guide all Club personnel toward optimal results, team morale and member/guest satisfaction.

Benefits

This is a full-time, salaried position without the possibility of remote work. Hours will be flexible based on club needs, including holidays, weekends, and evenings. Benefits include an annual bonus program based on a percentage of annual net revenue/profit, health (approx. 90% paid by employer) and dental insurance available, paid time off (up to 2 weeks per year), and a Simple IRA with a 3% match.