Description

Why Join Parkland?
You’ll play a vital role in protecting one of the region’s leading healthcare systems while working in a fast-paced, mission-driven environment. Every shift brings purpose, teamwork, and the opportunity to make a real impact.

Primary Purpose
Be the critical link that keeps Parkland Health safe. As a Public Safety Communications Dispatcher, you’ll receive and coordinate service calls, dispatch officers, and support emergency response efforts to ensure the safety and security of patients, visitors, employees, and facilities across Parkland Health.

What You’ll Do

• Receive, document, and prioritize requests for service or assistance and dispatch officers to provide appropriate response
• Monitor and manage emergency systems, including fire alarms, CCTV, and access controls
• Operate National and State Criminal Information Network (NCIC/TCIC) systems while maintaining strict confidentiality
• Support supervisors with access authorization information to prevent unauthorized entry
• Communicate clearly and calmly during emergency and high-pressure situations
• Track and report equipment issues and initiate repair requests as needed
• Maintain accurate records and distribute confidential information to appropriate leadership
• Stay current on public safety procedures, communication technologies, and applicable laws and regulations

What We’re Looking For

• Ability to remain calm, focused, and decisive in stressful or emergency situations
• Strong multitasking and problem-solving skills
• Effective verbal and written communication abilities
• Working knowledge of personal computers and communication systems
• Professional, tactful approach when working with the public and internal teams
• Sound judgment and attention to detail

Requirements

• Must pass an extensive background investigation
• Must pass a pre-employment polygraph

Requirements

Education

• High school graduate or GED.

Experience

• Prefer previous law enforcement experience.

Equivalent Education and/or Experience

• None

Certification/Registration/Licensure

• Must obtain within one year from date of hire or placement in role Basic Telecommunications Certification from the State of Texas.