Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Merchant Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide end-to-end testing support for payment flows (UI based), executing functional UAT test cycles and regression suites
• Maintain JIRA dashboards for complex, cross-functional projects to enable real-time visibility to scope, schedule, risk, and delivery health
• Perform manual API testing, creating structured collections with test assertions
• Collaborate with engineering, SRE, and Product teams to prioritize defects, harden services, and improve observability
• Track operational KPI's and produces clear status updates for leadership and stakeholders
• Create comprehensive UAT test plans, defining scope, strategy, environments, schedules, and acceptance criteria to ensure high-quality releases
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ years of experience in a quality engineering, quality assurance, or user acceptance testing role
• Experience collaborating with cross functional teams and communicating clearly with technical and non technical stakeholders
• Commitment to continual service improvement, including documenting SOPs, standardizing procedures, and optimizing monitoring thresholds
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Familiarity with CI/CD pipelines and release processes; ability to validate and support UAT and production deployments
• Experience in observability and monitoring tools and techniques

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Experience with UI Testing
• Experience with Payments

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.