Description

Function

Productivity and Efficiency is a function within the Tech COO unit that provides enterprise-wide insight into how Group Technology operates, with a particular focus on workforce, cost, capacity, and delivery effectiveness. The team analyses end-to-end operating conditions across technology domains to identify optimisation opportunities, define target operating benchmarks, and drive data-led improvements that enhance productivity, efficiency, and sustainable performance at scale.

Purpose

We're looking for someone to lead and drive strategic steering committees, ensuring effective governance, high-quality decision-making, and clear accountability across complex initiatives. The incumbent acts as the central coordination point between senior stakeholders, programme teams, and leadership, translating delivery progress into concise, decision-ready insights.

Key Responsibilities

• Lead the planning, operation, and effectiveness of strategic steering committees, ensuring agendas, materials, and discussions are aligned to enterprise priorities;

• Drive structured, outcome-focused steering committee discussions, supporting timely decisions, issue resolution, and escalation where required;

• Liaise with senior stakeholders, programme leads, and delivery teams to gather accurate and timely updates on project milestones, risks, dependencies, and overall status;

• Consolidate and synthesise complex information into clear, executive-level summaries, dashboards, and briefing materials;

• Track steering committee decisions and actions, ensuring follow-through, accountability, and closure;

• Maintain governance standards, cadence, and documentation in line with organisational and regulatory expectations;

• Provide constructive challenge on data quality, assumptions, and readiness of materials submitted for steering committee review.

Skills & Experience

• Proven experience supporting or leading senior steering committees, executive forums, or governance bodies in a complex organisation;

• Strong stakeholder management skills, with the ability to engage confidently with senior leaders and cross-functional teams;

• Background or strong familiarity with finance and workforce management concepts (e.g. budgeting, cost tracking, capacity planning, productivity metrics) is preferred;

• Previous experience in IT strategy, consulting and project management is preferred;

• Excellent analytical and synthesis skills, with the ability to translate detailed operational data into concise executive insights;

• Strong written and verbal communication skills, with experience preparing senior-level papers and presentations;

• Highly organised, detail-oriented, and able to manage multiple workstreams under tight timelines.

Personal Attributes

• Confident, credible, and calm in senior forums;

• Structured thinker with strong judgement;

• Comfortable operating in ambiguity and influencing without direct authority.