Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology, under the APAC Payments Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide end‑to‑end application or infrastructure service delivery to enable successful business operations of the firm.
• Support day‑to‑day maintenance of the firm's systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Lead major incident bridges, coordinate cross‑functional recovery, and communicate status to business and technology stakeholders.
• Own post‑incident reviews and problem management; drive corrective and preventive actions.
• Assess and implement production changes with appropriate risk evaluation and release readiness.
• Reduce toil through automation and runbook improvements; mentor junior engineers and uplift operational standards.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• 3+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications and infrastructure in large‑scale technology environments, both on‑premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Experience supporting real‑time or low‑latency production systems in 24x7 environments, including incident triage, recovery, and post‑incident follow‑ups.
• Primary support during business hours; after‑hours on‑call coverage on an as‑needed, rostered basis for critical incidents.
• Working knowledge of clearing and settlement windows and scheme SLAs/cutoffs, with effective communication to business and technology stakeholders.

Preferred qualifications, capabilities, and skills

• Experience with one or more general‑purpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Experience with Australia's payments systems: NPP, BECS, and RBA RITS (RTGS); exposure to similar APAC schemes.
• ISO 20022 familiarity and understanding of scheme SLAs/cutoffs.
• Participation in DR/BCP exercises and capacity/performance monitoring for high‑throughput payment flows.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.