Description

Job responsibilities

• Will be part of China Banking Technology team which responsible for all China related Corporate banking applications and systems, including business requirement collection and understanding, technology system design/implementation, application and production management, third party vendor management, regulatory/compliance management
• Application/production support for China banking and treasure services applications, production services and related environments including local applications and regional applications
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Assist the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
• Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Work with technology/operations/risk/compliance for Audit/Risk control/regulatory report
• Manage technology related TPO/vendor contract/expense etc.
• Provide project supports and manage tech fresh project
• Provide UAT test support for local/regional projects
• Organize and distribute team workload to help achieve various service levels
• Collaborates closely with Payment Technology Development, Operations, and relevant Business teams
• Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• 1+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in observability and monitoring tools and techniques
• Experience with one or more general purpose programming languages (Python) and/or automation scripting
• Application/software Development background (including end to end software development life cycle experience)
• Understanding of data structures, algorithms, and performance optimization principles
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Demonstrable experience of working to resolution complex issues involving multiple groups
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Strong infrastructure (hardware, operating systems, networks, database, firewall, internet) knowledge and experience essential
• Strong analytical skills required and should have a natural ability to research and resolve complex systems, application and business issues
• Strong analytical and creative thinking skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Ability to work under pressure and work independently, excellent relationship building and networking skills
• Ability to multi-task, work in large, collaborative teams to achieve organizational goals
• Confident, professional and fluent communicator. Fluency in English language (spoken and written)

Preferred qualifications, capabilities, and skills

• Experience with message driven software pattern and MQ
• Experience building/configuring observability in tools such as Grafana, Splunk, etc.
• Experience of international payments clearings and the technology used to process payments
• Previous production support experience on bank payments and regulatory application (SWIFT, CIPS, CNAPS, Multibank, AML, ECDS, RCFE, SAFE BOP and NFRA etc.)
• Prefer candidate with good industry experience in the banking/finance industry
• Hands on project management experience will be an advantage

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.