Description
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
This position is required to be ONSITE in our NYC office Monday through Thursday with Friday being remote.
Salary range: An annual salary range of $125,000-$150,000 is what we expect to pay for this position, based on overall skills, location and experience.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What You’ll Do:
We are seeking a detail-oriented and analytical HR Data, Reporting & Analytics Specialist to join our team. This role is responsible for collecting, managing, analyzing, and reporting on HR data to support data-driven decision-making, to improve efficiency. Collaborates with the team to analyze metrics and provide informed recommendations for action. The role will also contribute to HR operations efficiencies and play a role in managing cross-functional HR projects to ensure successful execution of strategic priorities.
The ideal candidate will possess strong technical skills, business acumen, and experience in HR systems (Workday HCM and Reporting are required), reporting tools, and data governance, with a passion for operational excellence and continuous improvement.
Data, Analytics & Reporting:
Design, develop, and maintain HR dashboards and reports (e.g., headcount, turnover, DEI, time to fill, performance metrics).
Ensure data integrity across HR systems (HRIS, ATS, LMS, etc.) through regular audits and validation processes.
Generate reports with data to analyze workforce trends and provide actionable insights to HR leaders and business partners.
Create custom reports for ad hoc requests and recurring cycles (e.g., compliance, audits, board reporting).
Translate complex data into executive-level summaries and visualizations.
Manage reporting calendar to ensure timely delivery of key HR metrics and compliance reports.
Support data submission requirements for internal and external audits, surveys, and benchmarking studies.
Successful candidate will be focused on accuracy in data in reporting, delivery within agreed timelines, reduction in manual reporting efforts through automation and incorporating AI into solutions.
Operational Support:
Maintain personnel files and digital records in accordance with internal policies and compliance standards.
Ensure the accuracy and integrity of HR data by regularly reviewing, auditing, and updating employee records across systems.
Strong knowledge of data privacy laws and the handling of confidential information.
Respond to routine inquiries related to HR processes and systems, escalating complex issues as needed.
Collaborate with HR team members to support day-to-day operations and drive process consistency across the function.
Assist with new hire onboarding activities, including system data entry, documentation review, background check coordination, and ensuring timely completion of onboarding tasks.
Project Management:
Support HR initiatives and projects, including systems implementations, policy rollouts, and change management efforts.
Track and follow up on deliverables, timelines, and resource plans in coordination with HR and cross-functional teams.
Track and communicate project status to stakeholders, ensuring risks and issues are identified and mitigated.
Support continuous improvement initiatives that align with HR strategic goals.
Requirements
What Do You Need?
Bachelor’s degree in Human Resources, Business Administration, Data Analytics, or related field required.
5-8 years of experience in HR analytics, reporting, or HR operations roles.
Financial industry experience a plus.
Experience managing HR projects or cross-functional initiatives is highly desirable.
Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar.
Experience with SQL, Python, or other scripting tools for data extraction is a plus.
Familiarity with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project).
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent attention to detail and data accuracy.
Strong interpersonal and communication skills to collaborate with various stakeholders.
Service mind-set that fosters collaboration, building strong relationships, and a “Wow” experience for stakeholders.
Technology Skills:
Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
Proficient in HRIS platforms, with Workday required.
