Description

Job Description

Job Description Summary
Be a key player in Momentive Software's success by empowering our clients to maximize the potential of our cutting-edge Cobalt CRM solutions. As a Software Product Specialist, you'll become an expert in our mobile and browser-based applications, built on the powerful Microsoft Dynamics 365 platform. You'll partner with clients, solving real-world business challenges and guiding them to success with our software. This position within our Customer Support team offers an exciting opportunity to learn, grow, and make a real impact. The Software Product Specialist is a technical support position that is part of our customer support department and reports to the Manager of Customer Support.

If you're a problem-solver who thrives in a collaborative environment and loves staying ahead of the tech curve, we encourage you to apply!

Primary Duties:

• Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.

• Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.

• Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.

• Collaborate effectively with internal teams, learning from experienced colleagues, and contributing to project success.

• Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.

• Participate in quality assurance testing, contributing to the delivery of high-quality product releases.

• Develop specialized expertise in key components of the Cobalt AMS platform, becoming a valuable asset to the team.

• Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.

• Technical troubleshooting in SQL, Azure, and Microsoft Dynamics for resolution of client support requests.
• Other duties as assigned.

Required Qualifications:

• A four-year degree from an accredited institution

• 1-2 years of professional work experience, preferably in a technical and/or training field

• Fluency in English with excellent verbal and written communication skills

• Ability to work U.S. hours consistently

• Preferred technical experience with SQL, Microsoft Dynamics, Microsoft Azure, and Power BI

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.