Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Line of Business Job Description:

This Operations role supports Private Bank Trust accounts through statement review, reconciliation, and issue resolution activities. The team is responsible for ensuring financial statement accuracy, investigating, and correcting out-of-balance conditions, and maintaining strong audit controls through daily reporting. This role requires strong analytical skills, attention to detail, and the ability to collaborate across multiple teams to meet client and business needs.

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients
• Review and validate Private Bank client financial statements for accuracy, completeness, and compliance
• Investigate, resolve, and correct out-of-balance conditions and reporting discrepancies
• Manage issue resolution across monthly, quarterly, and annual statement cycles
• Monitor processes using daily audit controls and reconciliation reports to ensure integrity
• Partner with front office, internal teams, and vendors to address inquiries, fulfill requests, and support operational initiatives

Required Qualifications

• 1+ year of operations experience
• 2+ years of PACE and/or PIERCE experience
• Strong communication skills with the ability to effectively partner with internal stakeholders
• Demonstrated analytical and problem-solving skills, including the ability to identify issues and determine efficient resolution paths
• Ability to prioritize workload effectively based on urgency, risk, and business need
• Strong sense of ownership with the ability to drive issues through to resolution
• Proficiency in Microsoft 365 applications, particularly Excel
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple responsibilities and meet deadlines
• Foundational understanding of financial statements and statement reconciliation

Desired Qualifications

• Experience with correspondence creation processes
• Familiarity with systems such as PACE, Content Navigator, and CMOD
• Highly detail-oriented with the ability to produce accurate, error-free work
• Strong problem-solving capabilities and critical thinking skills
• Ability to work independently once responsibilities are established
• Proven ability to collaborate with multiple business partners and navigate across organizations

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:
1st shift (United States of America)

Hours Per Week:
40