Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Background: The Equities Client Solutions (ECS) team is responsible for providing client-facing and server-side support to ECS applications used by Equities line of business in the region. We are looking for a team member to join the current MAPS Equities Front Office Support team in Australia. The MAPS Support Member works in close collaboration with the Infrastructure Support, Application Developers, Offshore Core support resources and Application Managers. This is a high-profile role working in an ever-changing environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management. This is a critical role requiring a highly motivated and dedicated staff who can provide procedural and technical support within the Support team to Equities business. The role provides an opportunity within a Desk facing team to gain a strong understanding of several business products and technology areas. The depth and breadth of the support offered by this team makes it an excellent environment in which to learn or to train others. The successful candidate has the chance to enhance capabilities of the MAPS support team and provide a leading example within the team and take delivery to the Business to the next level. As a Support Team member, the candidate will have the responsibility of making sure that all calls are logged, updated and followed up to resolution in a timely manner. Monitoring and Technical document updates would also be considered part of BAU for this role, thus ensuring consistency across the applications and business lines supported.

Responsibilities:

• Application Support and Maintenance
• Event Management (Monitoring and Alert life cycle Management)
• Business Continuity Planning and Execution
• Incident Management
• Problem Management
• Known Error Management
• Service Request Management
• Release Management
• Change Management
• Configuration Management
• Relationship / Stakeholders Management
• Business Readiness / Pre Market Checks
• Compliance / Audit / Regulatory
• Knowledge Management
• Business Support Management
• Batch / Feed SLA Management
• Application and Platform Onboarding
• Capacity, Performance and Resiliency Management
• Tools Development & In-house Projects

Required Skills:

• Graduate degree. Preference: Computer Science or Electronics
• 10+ years of relevant technology experience
• Unix & SQL
• Scripting languages such as Unix Shell scripting, Perl scripting etc.,
• Investment banking experience is an added advantage
• Python (added advantage)
• Tableau (added advantage)
• Monitoring Tools: Exposure to Geneos ITRS, Dynatrace, Splunk, Grafana, Kibana, Cribl, IBM AIOps, and Netcool

Desired Skills:

• Programming experience (in one or more languages)
• Site Reliability & Engineering (SRE) experience
• Exposure to AI and AI‑enabled tools